Refund and Cancellation Policy

ZD Visa is operated by ZD Solutions (Pty) Ltd.

Last updated: 29 September 2026

1. Overview

This policy explains when a refund of our service fee is available. It does not apply to government fees, embassy fees, VAC service fees, courier fees, or any other third-party costs, which are non-refundable once paid, as they are collected and controlled by third parties, not us.

2. Why We Cannot Refund Based on Visa Outcome

Visa approval or refusal is decided solely by the relevant embassy, consulate, or government authority. Our fee is charged for the service of preparing, checking, and submitting your application — not for a guaranteed result. For this reason, no refund is available on the basis of a visa being refused, delayed, or an interview outcome you are unhappy with, provided we have performed the service as described in these terms.

3. When a Refund Is Available

3.1. Full refund of our service fee: If you cancel before our staff have begun reviewing your documents (i.e. before your application has entered the staff review queue), you are entitled to a full refund of our service fee.

3.2. No refund once review has commenced: Once a staff member has begun reviewing your documents, our service fee is no longer refundable, because the work our fee covers has begun. This applies even if you later decide not to proceed, or if you obtain missing documents late and your application cannot be submitted in time as a result.

3.3. Our error: If we make a genuine error on our part — for example, submitting incorrect information that we entered ourselves, or failing to submit your application after payment despite you providing all required documents in good time — we will, at our discretion, either correct the error at no additional cost or refund the service fee, depending on what is fair in the circumstances.

3.4. Third-party/government fees: Once a government fee, embassy fee, VAC fee, or courier fee has been paid to that third party, it is non-refundable by us under any circumstances, as we do not control or hold these funds — they go directly to the relevant authority or service provider.

4. How to Request a Refund

To request a refund, contact us at info@zd-solutions.co.za with your application reference. We will confirm whether your application has entered staff review and respond with the outcome of your request within a reasonable time.

5. Refund Processing

Approved refunds will be processed back to the original payment method used, via our payment processor (Yoco or Ozow), typically within 5-10 business days of approval.

6. Cancelling an Application You Have Not Yet Paid For

You may abandon an incomplete, unpaid application at any time at no cost.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The updated version will be posted on this website with a revised "Last updated" date, and will apply to applications paid for after that date.

8. Contact Us

If you have questions about this Refund and Cancellation Policy, please contact us at info@zd-solutions.co.za.