Application workflow
Review client information, resolve issues and prepare accurate client-facing outputs. This workspace never submits to a government, embassy, VAC or appointment system.
DEV staff login bypass
This explicitly bypasses password verification for local testing. Every use is recorded as dev_bypass_login.
Reset staff password
Codes expire after 10 minutes. Accounts without a registered phone number must add one while signed in before this flow can be used.
Visa pricing configuration
Edit government/embassy fees, VisaPath service markup, and Normal/Priority preparation surcharges. UAE pricing is not included.
Travel add-on pricing
Maintain the prices and reference details offered alongside visa preparation. One save updates all three sections.
Agencies
Schengen verification rules
Create a new effective-dated version. Existing versions remain available for audit history.
Staff account settings
Callback requests
Contact clients who requested help from the support assistant and record the outcome.
Support knowledge
Maintain concise answers used by the client support assistant.
Dashboard
See workload by stage, then focus by destination when needed.
Application queue
Search and sort the complete queue without loading every application at once.
Payment bypass
Application summary
Internal staff tool - lays out the applicant's info in the same order as the real government Schengen form, so you can copy it across quickly. Not shown to the client.
Review the applicant, destination, payment, and current preparation status.
Travel assistance
Review selected travel assistance, supplier timing and the cover letter draft. Staff action here does not send or book anything automatically.
Application summary
Check the application information that will be used to prepare the submission.
Document verification checklist
Automatic checks against visa rules — review anything flagged below.
Validation issues
Resolve missing or inconsistent information before signing off the application.
Sign-off
Confirm this application is ready, or note what still needs fixing.
Confirm this application is ready, or note what still needs fixing.
Complete document review before sign-off.
Export and print pack
Available once signed off - generates the client's document pack for submission.
Available once signed off — generates the client’s document pack for submission.
Government form preparation
Available after sign-off — track manual preparation in the official application portal.